Papermark Status

Oct 20, 2025

2 months ago

AWS outage in us-east-1 is causing service disruption

Resolved October 20 at 10:00 PM (in 14 hours)

Resolved. All systems operational.

Monitoring October 20 at 9:46 AM (12 hours earlier)

AWS us-east-1's latest update has stated that they are seeing "significant signs of recovery" and we're seeing the same in our functions and API endpoints. We'll continue to closely monitor the situation.

Investigating October 20 at 8:00 AM (2 hours earlier)

There is an ongoing AWS outage that is affecting our services in us-east-1. Even though all our services are hosted in the eu-central-1 region.

We are actively monitoring the situation and putting mitigations in place. Please check the AWS Health dashboard for updates: https://health.aws.amazon.com/health/status

Sep 23, 2025

2 months ago

Disruption due to upstream service provider issue

Resolved September 23 at 2:50 PM (in 24 minutes)

The issue has been resolved.

Monitoring September 23 at 2:35 PM (15 minutes earlier)

Shared links are working again.

We continue to monitor the situation and investigate the root cause.

We believe it’s related to the downtime from our upstream service provider, Vercel. More information here: https://www.vercel-status.com/

Investigating September 23 at 2:25 PM (9 minutes earlier)

We are investigating the issue. It seems that external links are affected.

Aug 8, 2025

4 months ago

Disruption to document upload, download functions

Dashboard

Investigating August 8 at 1:42 PM

There was a issue with a database client configuration that caused an excess of client connections and temporarily stopped new connections to be created.

Some functions of the application, like document uploads and downloads were affected.

This occurred for 7 minutes between 1:21 PM UTC and 1:28 PM UTC and again for 3 minutes between 1:38 PM UTC and 1:41 PM UTC.

May 20, 2025

7 months ago

Disruption of viewing documents from a temporary AWS network outage

Dashboard

Resolved May 20 at 3:24 PM (in 23 minutes)

All systems operational.

Monitoring May 20 at 3:09 PM (15 minutes earlier)

The issue is resolved and we are monitoring the situation

Identified May 20 at 3:08 PM (45 seconds earlier)

We identified the issue and deployed a fix.

Investigating May 20 at 3:01 PM (7 minutes earlier)

We are investigating the issue.

May 8, 2025

7 months ago

Database Performance Degradation

Resolved May 8 at 5:26 PM (in 36 minutes)

The issue has been fully resolved. All affected components are operating normally again.

Monitoring May 8 at 5:07 PM (19 minutes earlier)

The issue is mitigated and we are continuing to monitor the situation.

Investigating May 8 at 4:50 PM (17 minutes earlier)

Due to an upstream service provider incident for our database, we are experiencing a degraded experience.

Please follow https://neonstatus.com/aws-europe-frankfurt/incidents/01JTRCRXTEDQRKMYDCV8W9Q6KF for more information

Nov 8, 2024

1 year ago

Document processing degraded

Dashboard

Resolved November 8 at 4:30 PM (in 1 hour)

All uploaded documents are processed and new documents are processing as usual.

Monitoring November 8 at 4:08 PM (22 minutes earlier)

Document processing is back to normal and we are monitoring the situation with our upstream service provider.

For more information, please follow here: https://status.trigger.dev/incident/458173

Identified November 8 at 3:28 PM (40 minutes earlier)

Due to an upstream service provider incident the document processing and link creation for new documents and version is currently degraded leading to longer processing queues.

Please follow https://status.trigger.dev/incident/458173 for more information