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Feb 3, 2026
17 hours ago
Emails are sending slower than usual
Dashboard
Resolved · February 3 at 1:21 PM (in 2 hours)

Service has been resumed as normal.

Identified · February 3 at 11:21 AM (2 hours earlier)

Our email provider is currently experience some latency issues with sending emails. We are working with them to resolve the issue and are implementing an alternative in parallel.

For more information see here: https://resend-status.com/incidents/01KGHKS5A690SJ9WZH619ZXSGQ

Oct 20, 2025
4 months ago
AWS outage in us-east-1 is causing service disruption
Resolved · October 20 at 10:00 PM (in 14 hours)

Resolved. All systems operational.

Monitoring · October 20 at 9:46 AM (12 hours earlier)

AWS us-east-1's latest update has stated that they are seeing "significant signs of recovery" and we're seeing the same in our functions and API endpoints. We'll continue to closely monitor the situation.

Investigating · October 20 at 8:00 AM (2 hours earlier)

There is an ongoing AWS outage that is affecting our services in us-east-1. Even though all our services are hosted in the eu-central-1 region.

We are actively monitoring the situation and putting mitigations in place. Please check the AWS Health dashboard for updates: https://health.aws.amazon.com/health/status

Sep 23, 2025
4 months ago
Disruption due to upstream service provider issue
Resolved · September 23 at 2:50 PM (in 24 minutes)

The issue has been resolved.

Monitoring · September 23 at 2:35 PM (15 minutes earlier)

Shared links are working again.

We continue to monitor the situation and investigate the root cause.

We believe it’s related to the downtime from our upstream service provider, Vercel. More information here: https://www.vercel-status.com/

Investigating · September 23 at 2:25 PM (9 minutes earlier)

We are investigating the issue. It seems that external links are affected.

Aug 8, 2025
6 months ago
Disruption to document upload, download functions
Dashboard
Investigating · August 8 at 1:42 PM

There was a issue with a database client configuration that caused an excess of client connections and temporarily stopped new connections to be created.

Some functions of the application, like document uploads and downloads were affected.

This occurred for 7 minutes between 1:21 PM UTC and 1:28 PM UTC and again for 3 minutes between 1:38 PM UTC and 1:41 PM UTC.

May 20, 2025
9 months ago
Disruption of viewing documents from a temporary AWS network outage
Dashboard
Resolved · May 20 at 3:24 PM (in 23 minutes)

All systems operational.

Monitoring · May 20 at 3:09 PM (15 minutes earlier)

The issue is resolved and we are monitoring the situation

Identified · May 20 at 3:08 PM (45 seconds earlier)

We identified the issue and deployed a fix.

Investigating · May 20 at 3:01 PM (7 minutes earlier)

We are investigating the issue.

May 8, 2025
9 months ago
Database Performance Degradation
Resolved · May 8 at 5:26 PM (in 36 minutes)

The issue has been fully resolved. All affected components are operating normally again.

Monitoring · May 8 at 5:07 PM (19 minutes earlier)

The issue is mitigated and we are continuing to monitor the situation.

Investigating · May 8 at 4:50 PM (17 minutes earlier)

Due to an upstream service provider incident for our database, we are experiencing a degraded experience.

Please follow https://neonstatus.com/aws-europe-frankfurt/incidents/01JTRCRXTEDQRKMYDCV8W9Q6KF for more information

Nov 8, 2024
1 year ago
Document processing degraded
Dashboard
Resolved · November 8 at 4:30 PM (in 1 hour)

All uploaded documents are processed and new documents are processing as usual.

Monitoring · November 8 at 4:08 PM (22 minutes earlier)

Document processing is back to normal and we are monitoring the situation with our upstream service provider.

For more information, please follow here: https://status.trigger.dev/incident/458173

Identified · November 8 at 3:28 PM (40 minutes earlier)

Due to an upstream service provider incident the document processing and link creation for new documents and version is currently degraded leading to longer processing queues.

Please follow https://status.trigger.dev/incident/458173 for more information

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