Papermark Status

AWS us-east-1's latest update has stated that they are seeing "significant signs of recovery" and we're seeing the same in our functions and API endpoints. We'll continue to closely monitor the situation.

There is an ongoing AWS outage that is affecting our services in us-east-1. Even though all our services are hosted in the eu-central-1 region.

We are actively monitoring the situation and putting mitigations in place. Please check the AWS Health dashboard for updates: https://health.aws.amazon.com/health/status

The issue has been resolved.

Shared links are working again.

We continue to monitor the situation and investigate the root cause.

We believe it’s related to the downtime from our upstream service provider, Vercel. More information here: https://www.vercel-status.com/

We are investigating the issue. It seems that external links are affected.

There was a issue with a database client configuration that caused an excess of client connections and temporarily stopped new connections to be created.

Some functions of the application, like document uploads and downloads were affected.

This occurred for 7 minutes between 1:21 PM UTC and 1:28 PM UTC and again for 3 minutes between 1:38 PM UTC and 1:41 PM UTC.

All systems operational.

The issue is resolved and we are monitoring the situation

We identified the issue and deployed a fix.

We are investigating the issue.

The issue has been fully resolved. All affected components are operating normally again.

The issue is mitigated and we are continuing to monitor the situation.

Due to an upstream service provider incident for our database, we are experiencing a degraded experience.

Please follow https://neonstatus.com/aws-europe-frankfurt/incidents/01JTRCRXTEDQRKMYDCV8W9Q6KF for more information

All uploaded documents are processed and new documents are processing as usual.

Document processing is back to normal and we are monitoring the situation with our upstream service provider.

For more information, please follow here: https://status.trigger.dev/incident/458173

Due to an upstream service provider incident the document processing and link creation for new documents and version is currently degraded leading to longer processing queues.

Please follow https://status.trigger.dev/incident/458173 for more information